Yii2 Ticket Support System



Yii2 Support Ticket System - simple, flexible module for Yii2 advanced template (frontend/backend apps)

The latest version includes following features:

  • very easy, simple and fast (only 3 tables: category, ticket, messages)
  • Tickets has title, category, priority, users email and name, can link user id
  • Module can parse mailbox and automatically add new tickets (or add new messages to ticket)
  • Auto close tickets after 7 days of inactivity (by cron or backend app)
  • Ticket management (in backend app - admin users can use Redactor Widget)
  • Console commands (yii support/ticket/close)
  • ID of ticket are hashed
  • Compact SEO URL rules
  • Module use yii2-queue for background and cron jobs (Sync queue by default, you can use DB, Redis or other)
  • Module can use independent Mailer component, own config (smtp, user, pass)
  • Multi-lingual (en, ru)
  • You can use own style css
  • Can replace real username(login) of Support (configurable)
  • MongoDB

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